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Privacy Policy

A legal disclaimer

Privacy Policy for O&M Homes

Last Updated: August 5, 2025

At O&M Homes, a property agent operating in the United Arab Emirates (UAE), we are committed to protecting your privacy and ensuring the security of your personal information in accordance with UAE Federal Decree-Law No. 45/2021 on the Protection of Personal Data and other applicable regulations. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you engage with our website, use our real estate services, or interact with us. Please read this policy carefully to understand our practices.

1. Information We Collect

We may collect the following types of information in the course of providing our property agency services:

Personal Information

  • Contact Information: Name, email address, phone number, Emirates ID, passport details, or other identifiers you provide when contacting us, registering for property listings, or engaging in transactions.

  • Property-Related Information: Details related to your property preferences, financial information (e.g., budget or mortgage details), or documentation provided during property transactions, such as tenancy agreements or purchase contracts.

  • Account Information: Username, password, and other details related to your Onm Homes account on our website or client portal.

  • Payment Information: Billing details, such as credit card information or bank account details, processed through secure third-party payment processors for services like property purchases, rentals, or agency fees.

Non-Personal Information

  • Usage Data: Information about how you interact with our website or services, such as IP address, browser type, device information, pages visited, and time spent on our site.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized property recommendations. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your information to:

  • Provide real estate services, including property listings, sales, rentals, and management, as well as facilitating communication between buyers, sellers, landlords, and tenants.

  • Process transactions, such as payments for agency fees, property purchases, or rental agreements.

  • Communicate with you, including sending property updates, market insights, promotional offers, or responding to inquiries and support requests.

  • Personalize your experience by tailoring property recommendations or marketing content based on your preferences and interactions.

  • Analyze usage trends to improve our website, services, and client experience.

  • Comply with UAE legal and regulatory requirements, including those related to real estate transactions and data protection.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We share information with trusted third-party vendors (e.g., payment processors, legal advisors, or property management platforms) who assist us in delivering our services, provided they comply with UAE data protection laws.

  • Real Estate Partners: We may share necessary information with developers, landlords, or other parties involved in property transactions, with your consent or as required to complete the transaction.

  • Legal Requirements: We may disclose information if required by UAE law or regulations, such as to comply with requests from the Dubai Land Department, Real Estate Regulatory Authority (RERA), or other authorities.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with safeguards to protect your privacy in accordance with UAE law.

  • With Your Consent: We may share your information with third parties if you explicitly consent, such as when referring you to a mortgage provider or legal consultant.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure, in compliance with UAE data protection standards. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

Under UAE Federal Decree-Law No. 45/2021, you have the following rights regarding your personal information:

  • Access: You may request access to the personal data we hold about you.

  • Rectification: You may request corrections to inaccurate or incomplete data.

  • Erasure: You may request the deletion of your personal data, subject to legal or contractual obligations (e.g., real estate transaction records required by RERA).

  • Restriction: You may request that we restrict the processing of your data in certain circumstances.

  • Objection: You may object to the processing of your data for specific purposes, such as marketing.

  • Data Portability: You may request a copy of your data in a structured, commonly used format.

To exercise these rights, please contact us using the details below. You may also:

  • Opt-Out: Opt out of receiving promotional communications by following the unsubscribe instructions in our emails. You may still receive transaction-related communications.

  • Cookies: Disable cookies through your browser settings, though this may affect your ability to use certain features of our website.

6. Third-Party Links

Our website or services may contain links to third-party websites, such as those of property developers or government portals. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected such information, we will take steps to delete it in accordance with UAE law.

8. International Data Transfers

As a UAE-based company, your information is primarily processed and stored in the UAE. However, some of our service providers may operate outside the UAE. In such cases, we ensure that data transfers comply with UAE data protection laws and that appropriate safeguards, such as standard contractual clauses, are in place.

9. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by UAE law (e.g., real estate transaction records may be retained for up to 5 years as per RERA regulations). After this period, your data will be securely deleted or anonymized.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or UAE legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date or by contacting you directly.

11. Contact Us

If you have questions, concerns, or wish to exercise your data protection rights, please contact us at:

O&M Homes
Email: privacy@onmhomes.ae
Address: Office United Arab Emirates
Phone: +971521354442

You may also lodge a complaint with the UAE Data Protection Authority if you believe your rights have been violated.

Thank you for choosing O&M Homes as your trusted property agent. We are committed to protecting your privacy and delivering exceptional real estate services.

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